RETURNS & EXCHANGES
Clothing and Merchandise
Returns and exchanges are accepted in store within 30 days of purchase provided that the item is in fully re-saleable condition, not worn, washed, or used with sales receipt and product tags attached. Clearance items, pre-orders, gift cards and jewelry are not eligible for return or exchange. All merchandise items, except school bags or backpacks, are guaranteed against manufacturing defects. Defective merchandise will gladly be replaced or refunded if the original sales receipt is presented. Returns of school bags or backpacks are subject to the manufacturers’ specific warranties accompanying each item. If you purchased your item within the last 30 days, you can be eligible for a refund. E-mail us at stfxstore@stfx.ca, letting us know that you will be returning an item. Then, ship the item with your receipt to:
STFX Store
Online Order Returns
5555 Union Place
Antigonish, NS, Canada
B2G 2W5
Please include in this shipment a copy of your confirmation email, receipt and reason for your return. Items can be returned through the carrier of your choice. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within a certain amount of days. Clearance items, pre-orders, gift cards and jewellery are not eligible for return and exchange. For more details and info regarding in store returns, see our refund/exchange policy.
NOTE: Returns past 30 days of purchase will not be accepted.
Textbook Return Policy
Product Conditions and Time Guidelines must both be met in order for a return to be granted. If you want to return a new textbook, you will have to pay a restocking fee depending on when you return it or take it as a store credit. Books will need to be the same condition as sold in with receipt. Refunds to original method of payment.
● If you return it within 2 weeks of the semester start date, the restocking fee is 5% of the textbook price.
● If you return it after 2 weeks but before 4 weeks of the semester start date, the restocking fee is 10% of the textbook price.
● If you return it after 4 weeks of the semester start date, your return will be rejected unless you have dropped the course with proof, the restocking fee will
be 15% of the textbook price.
● If you purchase textbooks two weeks after classes begin, you have 2 business days to return your textbooks, the restocking fee is 10% of the textbook price.
● For any other exceptions please see Store Manager to discuss.
Used Textbook Return Policy
Used textbooks are non-refundable 7 days after the begining of class.
Shrink Wrapped Textbooks
Non-Refundable if the wrap is removed.
Redemption Codes
Must NOT be activated.
Orders Not Picked Up
The STFX Store will notify you when your order is ready (Confirmation email). We’ll also send you a reminder that your order is ready for pick-up at the STFX Store. If you do not pick up your order by the date specified on the reminder email, your order will be returned to the shelves and there will be a restocking fee against the refund of your order (For more information on restocking fees, please contact customer service).
*Exception for backorders