Terms & Conditions



Any information on this site concerning pricing, availability and description of any item or service is subject to change. If there is a discrepancy between pricing, availability, and description within the actual store and what appears on this website then pricing, availability, and description within the actual store will prevail.




Clothing and merchandise:

Returns and exchanges are accepted in store within 30 days of purchase provided that the item is in fully re-saleable condition, not worn, washed, or used with sales receipt and product tags attached.

Clearance items, pre-orders, gift cards and jewelry are not eligible for return or exchange.

NOTE: For our online store Returns and Exchanges policy please follow this link: https://shop.stfx.ca/faqs/

All merchandise items, except school bags or backpacks, are guaranteed against manufacturing defects. Defective merchandise will gladly be replaced or refunded if the original sales receipt is presented. Returns of school bags or backpacks are subject to the manufacturers’ specific warranties accompanying each item.


Textbook Return Policy:

(Revised September, 2022 – Subject to Change)

Product Conditions and Time Guidelines must both be met in order for a return to be granted.


Product Conditions

New textbooks must be in a fully re-saleable state (spines intact, no marks/rips of any kind, no bends in cover or pages and media components unopened). Wrapped materials must have the shrink wrap intact.

Used textbooks must be in the same condition as when purchased.

The original cash register receipt for purchase must be presented.

StFX picture ID must be presented.


Time Guidelines

2 weeks from semester start date in Fall or Winter (1 week from the start of all other intermediate semesters).

  • Refunds to original method of payment are subject to 5% restocking fee.

New Textbooks purchased after 2 weeks and up to the end of the 4th week (fall & winter terms only), returns must be done within 2 business days of purchase date.

  • Refunds to original method of payment are subject to 10% restocking fee.

New Textbooks purchased after this return period will not be refunded unless the course has been dropped (with proof).

  • Refunds to original method of payment are subject to 10% restocking fee.

Used Textbooks – After the 1st week of class has expired, if you have chosen to withdraw from your studies at StFX, have a letter of withdrawal, and the used textbooks. Depending on the course and the condition of the text, a refund may be issued (case by case decision).

  • Refunds to original method of payment are subject to 10% restocking fee.

All other textbook sales are final.


Non-Returnable Items

Custom Texts are NOT returnable for any reason. You are responsible to make sure you have the correct Custom Text before completing the purchase.

Shrink-wrapped items are not returnable if the shrink wrap is removed.

Access Codes, and Multi-media material are not returnable.




Every effort will be made to complete orders with available merchandise. Unresolved requests will be dismissed after 30 days unless an alternate arrangement has been agreed upon by both the customer and the Campus Store.




The STFX Store will notify you when your order is ready (Confirmation email). We’ll also send you a reminder or two, just in case it slips your mind that your order is ready for pick-up at the STFX Store. If you do not pick up your order by the date specified on the reminder email, your order will be returned to the shelves and there will be a restocking fee against the refund of your order (For more information on restocking fees, please contact customer service).

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