Frequently Asked Questions

How can I pay at The STFX Store?

The STFX Store accepts cash/debit/credit (Visa, Mastercard, AMEX) as forms of payment.  The STFX Online Store accepts payment by credit (Visa, Mastercard, AMEX). 

Can I use my parents’ credit card?

Only the authorized cardholder may make purchases with their card.  As an alternative, StFX does have a program where parents, or others, may add funds to your Declining Balance Card (DCB) specific to the STFX Store.  As a student you must first register as a 1^st time user, on a desktop or laptop, by following the link to register: https://stfx-sp.blackboard.com/eAccounts

1. Use your WebFX email and password (do not include @stfx.ca)
2. To make deposits, first set up a payment method (on a computer)
3. Download the free app “Blackboard Transact Mobile eAccounts”
4. Set your school to St. Francis Xavier University

For friends and family to make deposits, they just need your first name, last name, and email address.  Direct them to follow the link above and they can click on “Make a Guest Deposit”.  You must be already registered as a user.

Where is the STFX Store located?

The 1^st floor, Bloomfield Centre, 5555 Union Place, St. Francis Xavier University Campus

How do I contact staff at the STFX Store?

You can call 902-867-2450 or email shop@stfx.ca to reach a Customer Service Staff member for any online shopping inquiries.  Any general inquiries for the STFX Store, please email STFXstore@stfx.ca or call 902-867-2450 or toll-free number at 888-867-2450.  All inquiries will receive a response within 24 business hours of receipt.

How quickly will you fulfill my order?

Orders for all in-stock merchandise will be prepared and shipped to you the next business day from receipt of your order.

Can I return items by mail?

Yes, items can be returned through the carrier of your choice and all associated mail fees are the responsibility of the sender returning the items.

What happens if an item is not available?

A Customer Service Representative from the STFX Store will contact you and offer an alternate item or place your item back order.  If the item is placed on back order, the item will be sent as soon as it is in stock with no additional shipping charges.

How much will it cost to ship my items?

There are set fees as follows: for the Atlantic Canada Region ($9.00), the remainder of Canada ($15.00), and the United States ($25.00).   All other international shipping charges will be assessed and billed individually via correspondence with you, the customer.